Limited edition Mothers Day gift packs now live • Limited edition Mothers Day gift packs now live • Limited edition Mothers Day gift packs now live • Limited edition Mothers Day gift packs now live •
Yes. We can welcome up to three guests at a time. Please contact us on 0494 133 068 and our team will be happy to assist with your booking
Can pregnant women receive our head spa treatments?
Yes. Our treatments are safe during pregnancy, with adjustable bed options to ensure comfort at every stage.
How do I book with a gift voucher?
You can book using your gift voucher online or via phone. When booking online, once at the payment stage of the booking, you will be prompted to enter your gift voucher code. The deposit amount will be taken from the voucher – with the remainder of the amount being finalised on the day of your appointment. Please bring your gift voucher or code with you on the day of your appointment. Please note this only applies to existing gift vouchers.
Do I need to arrive with clean hair?
No, you are welcome to arrive at any stage of your hair wash cycle.
Will I need to undress?
We provide a comfortable gown for you to change into for the duration of your treatment.
How often should I have a head spa?
There is no limit to how often you could have a head spa and each guest is different. As per our consultation, we can guide you and provide a personalised recommendation, but generally we suggest a minimum of once every three months.
Can I choose a specific therapist?
At present, this is not an option within our booking system.
What if I’m running late?
We offer a grace period of 15 minutes, although your treatment time will be reduced. No shows and cancellations 48 hours prior to the appointment will result in the forfeiture of your deposit.
Is there parking available nearby?
Street parking is available on James Street (2 hours unless otherwise signed). Kent Street also offers parking, with 2 hours parking available on the right-hand side, when turning left from James Street, and unlimited parking available on the left-hand side.
atama Gifting FAQ
Treatment Gifting
Do you offer gift cards?
We no longer offer gift cards for purchase. You can purchase a treatment for a friend or loved one by booking for them on their behalf and paying for the treatment in advance.
How do I reserve a treatment for a friend or loved one?
To gift an atama treatment, visit our gifting page. Treatment gifting is not refundable or exchangeable for cash and represents the pre-purchase of a specific atama treatment and booking. It is not issued as a gift voucher, stored-value card, or redeemable credit.
What’s the difference between a Gift Card and a Gift Package?
A Gift Card loads a dollar value that the recipient can redeem when they book. A Gift Package optionally pairs a dollar value gift voucher with a beautifully curated set of luxury physical gifts — a complete atama experience to give and to receive.
How does the recipient redeem a gift card?
They can redeem online or by phone. At checkout, they simply enter their gift voucher code; the deposit is taken from the voucher and the balance is finalised at their appointment. Please bring the voucher or code on the day. Please note this only applies to existing gift vouchers.
Can a gift card be used to pay the booking deposit?
Yes. Enter the code at the payment step when booking online and the deposit will be drawn from the voucher. Please note this only applies to existing gift vouchers.
Do gift cards expire?
Gift cards are valid for 3 years from purchase (in line with Australian standards). Please note this only applies to existing gift vouchers. Vouchers are no longer available for purchase. Instead, if you would like to gift an atama treatment, please visit our gifting page.
Can gift cards be refunded?
Gift cards are non-refundable and cannot be redeemed for cash, except as required by law. They are transferable — feel free to gift them onward.
What if my gift card is lost?
Email us with your purchaser details and we’ll do our best to locate and reissue the code securely.
Can you accommodate couples or groups using gift vouchers?
We can welcome up to three guests at a time. Message or call us and we’ll coordinate your booking.
Can I use my gift card to purchase a gift package?
Yes. You can redeem part or all of your gift card for one of our curated gift packages.
GIFT PACKAGES
What’s included in a Gift Package?
A curated selection of luxury physical gifts to match the occasion, recipient, or “feeling” (think: For Her/Him, New Parents, Birthday, Gratitude, etc.).
Do you offer e-gift delivery?
Physical gift packages are prepared with care in our signature presentation for pick-up or delivery (delivery options shown at checkout).
What are your shipping times?
We ship with Australia Post.
Express Post: next-business-day delivery to most metro postcodes.
Standard Post: typically 2+ business days (allow extra time for regional/remote areas).
Same-day dispatch (weekdays): Order any Gift Package before 12:00pm AEST (Mon–Fri) and we’ll dispatch it by 4:00pm the same day. Orders after 12:00pm or on weekends/public holidays ship the next business day.
Tracking: You’ll receive an Australia Post tracking number once your order is on the way.
Peak & delays: Timeframes are estimates provided by Australia Post and can vary during peak periods or due to weather/network delays.
Can I include a personal message?
Of course — add it at checkout and we’ll hand-write it on a notecard inside the package.
